Refund policy

Refund & Return Policy

At Cozy Moon, customer satisfaction is important to us. However, due to the nature of our products, we do not accept returns, exchanges, or refunds for change of mind, incorrect purchases, or personal preferences.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us within 7 days of receiving your order at:

officialyamperi@gmail.com

Please include:

Your order number
A description of the issue
Clear photos showing the damage, defect, or incorrect item

After reviewing your claim, we may offer a full refund or send a replacement item at no additional cost.

Non-Refundable Situations

We do not provide refunds or returns for:

Change of mind
Incorrect product selection by the customer
Products that have been used, damaged after delivery, or altered by the customer
Sale items or gift cards

Refund Processing

If your refund request is approved due to a damaged, defective, or incorrect product, the refund will be issued to your original payment method. Please allow up to 10 business days for the refund to be processed after approval.

Contact Us

For any questions regarding this policy, please contact us at: